Hotel Protocols

What our hotels
are doing to keep you safe.

Covid-19 Protocols and Documents

Please use the below information as a guide.  We encourage guests to confirm the most up to date protocols with the hotels directly.

3777 Henning Dr, Burnaby
604.473.5000

  • Hourly cleaning of public areas (elevator buttons, furniture and door handles)
  • Hands-free hand sanitizing stations throughout property
  • Plexiglass divider installed at customer service desks
  • Contactless payment (tap terminals, no cash)
  • Wayfinding, direction signage, markers to encourage physical distancing
  • Touchless check-in
  • Exterior room access
  • Keyless entry
  • 41 rooms have kitchens or kitchenettes
  • Rooms are left vacant for 72 hours between guests
  • Cleaning with industry approved products and hospital-grade wipes including; room keys, remotes, door handles, light switches, flat surfaces, televisions
  • Housekeeping staff practice diligent hand hygiene at all times during their shift
  • Adequate supply of clean towels, toilet paper, plain hand soap and shampoo is available in rooms upon check in
  • Modified Room Service (upon request only), towels/linens left outside room upon request
  • Modified protocols for linens during room cleaning (storage, transportation)
  • Meeting use has not opened yet (as of June 30, 2020)
  • Wayfinding, direction signage to encourage physical distancing
  • Large or one-way only aisles
  • All linens including underlays replaced after each use
  • Staff required to stay home if feeling unwell
  • Room service dropped off in hallway
  • Modified restaurant configuration (limited seating to allow for physical distancing)
  • Plexiglas barriers installed in restaurant
  • Serving staff wear masks

5988 Willingdon Ave, Burnaby
604.568.3696

  • Hourly cleaning of public areas (elevator buttons, furniture and door handles)
  • Hands-free hand sanitizing stations throughout property
  • Plexiglass divider installed at customer service desks
  • Contactless payment (tap terminals, no cash)
  • Wayfinding, direction signage, markers to encourage physical distancing
  • Touchless check-in
  • Removal of decorative items and brochures
  • Keyless entry
  • All 169 rooms have kitchens or kitchenettes
  • Rooms are left vacant for 24 hours between guests
  • Cleaning with industry approved products and hospital-grade wipes including; room keys, remotes, door handles, light switches, flat surfaces, televisions
  • Housekeeping staff practice diligent hand hygiene at all times during their shift
  • Adequate supply of clean towels, toilet paper, plain hand soap and shampoo is available in rooms upon check in
  • Modified Room Service (upon request only), towels/linens left outside room upon request
  • Modified protocols for linens during room cleaning (storage, transportation)
  • Hand sanitizer stations throughout meeting and conference spaces
  • Masks for guests are provided
  • Gloves for guests are provided
  • Meeting rooms are configured to allow 2m between seats
  • Wayfinding, direction signage to encourage physical distancing
  • Large or one-way only aisles
  • AV capabilities for hybrid conferences (with both in-person and remote attendees)
  • All linens including underlays replaced after each use
  • Pre-packaged and/or single plated meals (no self-serve buffets)
  • Modified restaurant configuration (limited seating to allow for physical distancing)
  • Restaurant(s) have patio/option to eat outdoors
  • Serving staff wear masks
  • Option for a hosted buffet
  • Front line staff wear masks
  • Front line staff wear gloves
  • Staff required to stay home if felling unwell
  • Temperature checks for staff before the start of their shifts
  • Front desk and payment terminal are disinfected after each check-in or check-out

4331 Dominion St, Burnaby
604.453.0750

  • Hourly cleaning of public areas (elevator buttons, furniture and door handles)
  • Hands-free hand sanitizing stations throughout property
  • Plexiglass divider installed at customer service desks
  • Contactless payment (tap terminals, no cash)
  • Touchless check-in
  • Lobby furniture and other public seating areas has been reconfigured
  • Modified valet parking protocols
  • Cleaning with industry approved products and hospital-grade wipes including; room keys, remotes, door handles, light switches, flat surfaces, televisions
  • Housekeeping staff practice diligent hand hygiene at all times during their shift
  • Adequate supply of clean towels, toilet paper, plain hand soap and shampoo is available in rooms upon check in
  • Modified Room Service (upon request only), towels/linens left outside room upon request
  • Modified protocols for linens during room cleaning (storage, transportation)
  • Meeting rooms are configured to allow 2m between seats
  • AV capabilities for hybrid conferences (with both in-person and remote attendees)
  • Contactless catering options
  • Enabling social and physical distancing practices: reducing allowable capacities in spaces, increasing distance between furniture, and managing queueing areas
  • Front line staff wear masks
  • Staff required to stay home if felling unwell
  • Associates educated on the proper way to wear, handle, and dispose of PPE, as well as the appropriate way to wash hands, sneeze, and avoid touching their faces
  • Guest greetings modified to a nod, wave, or a bow, while continuing to ensure guest needs are met
  • Staff are required to have their temperatures checked before their shift
  • Associates with a temperature at or over 100.4°F (38°C) are subject to secondary screening. Those confirmed to have a temperature at or over 100.4°F (38°C) are denied entry and directed to appropriate medical care.
  • No-contact catering options
  • Pre-packaged and/or single plated meals (no self -serve buffets)
  • Plexiglas barriers installed

4201 Lougheed Hwy, Burnaby
604.298.2010

  • Plexiglass divider installed at customer service desks
  • Hourly cleaning of public areas
  • Contactless payment (tap terminals, no cash)
  • Markers to encourage physical distancing
  • Touchless check-in and check out
  • All 125 rooms have kitchens and/or kitchenettes
  • Rooms are left vacant for 72 hours between guests
  • Cleaning with industry approved products and hospital-grade wipes including; room keys, remotes, door handles, light switches, flat surfaces, televisions
  • Housekeeping staff practice diligent hand hygiene at all times during their shift
  • Adequate supply of clean towels, toilet paper, plain hand soap and shampoo is available in rooms upon check in
  • Modified Room Service (upon request only), towels/linens left outside room upon request
  • Modified protocols for linens during room cleaning (storage, transportation)
  • Hand sanitizers stations throughout meeting and conference spaces
  • Meeting rooms are configured to allow 2m between seats
  • Wayfinding, direction signage to encourage physical distancing
  • Large or one-way only aisles
  • AV capabilities for hybrid conferences (with both in-person and remote attendees)
  • All linens including underlays replaced after each use
  • Linens transported in sealed singles use plastic bags in and out of meeting space
  • Seating capacities and floor plans to be reviewed on an event by event basis
  • All shared equipment and meeting amenities to be disinfected before and after each use
  • Multiple entrance and exits including fire exits will be made available for use as per meeting needs to allow proper physical distancing while entering and exiting the hotel.
  • Front line staff wear masks
  • Front line staff wear gloves
  • Staff required to stay home if felling unwell
  • Daily temperature check for the staff prior to starting the shift
  • No-contact catering options
  • Room service dropped off in hallway
  • Pre-packaged and/or single plated meals (no self -serve buffets)
  • Modified restaurant configuration (limited seating to allow for physical distancing)
  • Resturant(s) have patio/option to eat outdoors
  • Plexiglas barriers installed in restaurant
  • Serving staff wear masks

6083 McKay Ave, Burnaby
604.438.1200

  • Hourly cleaning of public areas (elevator buttons, furniture and door handles)
  • Hands-free hand sanitizing stations throughout property
  • Plexiglass divider installed at customer service desks
  • Contactless payment (tap terminals, no cash)
  • Wayfinding, direction signage, markers to encourage physical distancing
  • Digital check-in
  • No more than 2 people in elevators
  • Keyless entry
  • Rooms are left vacant for 72 hours between guests
  • Cleaning with industry approved products and hospital grade wipes including room keys, remotes, door handles, light switches, flat surfaces, televisions
  • Housekeeping staff practice diligent hand hygiene at all times during their shift
  • Adequate supply of clean towels, toilet paper, plain hand soap and shampoo is available in rooms upon check in
  • Hand sanitizers stations throughout meeting and conference spaces
  • Meeting rooms are configured to allow 2m between seats
  • Wayfinding, direction signage to encourage physical distancing
  • Large or one-way only aisles
  • AV capabilities for hybrid conferences (with both in-person and remote attendees)
  • All linens including underlays replaced after each use
  • Linens transported in sealed singles use plastic bags in and out of meeting space
  • Attendant to manage flow of patrons in restrooms
  • More information in “Links and Documents” section below
  • Staff required to stay home if feeling unwell
  • All staff that can not maintain 2m distance beween themselves and guests are mandated to wear masks

More information coming soon

4405 Central Blvd, Burnaby
604.438.1881

  • Hourly cleaning of public areas (elevator buttons, furniture and door handles)
  • Hands-free hand sanitizing stations throughout property
  • Plexiglass divider installed at customer service desks
  • Contactless payment (tap terminals, no cash)
  • Wayfinding, direction signage, markers to encourage physical distancing
  • Touchless check-in

Pool Protocols

  • First come first served
  • Maximum 10 guests from no more than 3 guest rooms
  • Key must be signed out at front desk

Gym Protocols

  • First come first served
  • Maximum 2 people at one time
  • Key must be signed out at front desk
  • Cleaning with industry approved products and hospital-grade wipes including; room keys, remotes, door handles, light switches, flat surfaces, televisions
  • Housekeeping staff practice diligent hand hygiene at all times during their shift
  • Adequate supply of clean towels, toilet paper, plain hand soap and shampoo is available in rooms upon check in
  • Modified Room Service (upon request only), towels/linens left outside room upon request
  • Modified protocols for linens during room cleaning (storage, transportation)
  • All extra collateral removed from guest rooms to minimize high touch points
  • Disinfecting kits placed in guest rooms
  • Hand sanitizer stations throughout meeting and conference spaces
  • Meeting rooms are configured to allows 2m between seats
  • Way-finding, direction signage to encourage physical distancing
  • Large or one-way only aisles
  • AV capabilities for hybrid conferences (with both in-person and remote attendees)
  • All linens including underlays replaced after each use
  • Linens transported in sealed singles use plastic bags in and out of meeting space
  • No-contact catering options
  • Pre-packaged and/or single plated meals (no self -serve buffets)
  • Modified restaurant configuration (limited seating to allow for physical distancing)
  • Serving staff wear masks
  • Breakfast bar is open cafeteria style. Distanced seating for guests or pick up and take out option. PPE, disinfection and distancing signage in place
  • Front line staff wear masks
  • Staff required to stay home if felling unwell
  • Front line staff wear gloves when necessary
  • Promote contactless interactions and increased hand washing/sanitizing protocol

7330 6th Street, Burnaby
604.524.8501

  • Wayfinding, direction signage, markers to encourage physical distancing
  • 12 rooms have kitchens or kitchenettes
  • Housekeeping staff practice diligent hand hygiene at all times during their shift
  • Hand sanitizers stations throughout meeting and conference spaces
  • Meeting rooms are configured to allow 2m between seats
  • Wayfinding, direction signage to encourage physical distancing
  • Front line staff wear masks
  • Staff required to stay home if felling unwell